Frequently Asked Questions
Will I get a confirmation for my orders?
Yes, you will receive a confirmation e-mail after you submitted your order.
What information do you need to send out a package?
We need a valid and complete street address, with a correct zip code, apartment or suite number, city, state and the daytime phone number of the recipient.
Am I being charged for delivery?
Currently, we do not apply any shipping charges for orders above $100, worldwide. A flatrate shipping charrge will be added if your total is below $100.
How do I cancel an order?
If you decide to cancel your order please contact us by phone or e-mail as soon as possible. Please note that orders can not be cancelled once it is shipped.
Can you send my order to another recipient?
Yes, we can. But it is your responsibility to let the recipient know a package is coming.
How are the items to be sent?
All items are packaged to meet the highest standards of safety and quality.
Is shopping at your site secure?
We utilize the best security techniques available in the industry to protect your personal and financial information. The connection between you and our server is secured by SSL technology. All pages that we require you to enter your personal information are encrypted. You may confirm the secure connection by checking the address bar of the browser. The addresses begins with “https://” are protected.
What if I received wrong items that I did not order?
If you received wrong item(s) that you did not order do not open the original package(s). Your correct selection will be shipped when we receive the item unopened.
What if there is damaged item(s) in the package?
In such a case, please contact our customer support. Depending on your choice, we can either send a replacement item if the item is in stock or issue a refund.
What can I do if my order has not arrived or damaged?
When we ship your package you will be receiving an e-mail confirmation including appropriate tracking number to track your shipment. If you do not receive your order within 7 business days please contact us. You will be contacted within 24 hours either by us or Carrier Company. When it is confirmed that your package is lost, we will either replace it, or, issue a refund to your credit card. Please note that we are not responsible for orders shipped to a company, school, hotel or organization address once they have been delivered. Ovro's liability extends only to delivering the package to the places, not the individual. If you receive a visibly damaged package, please sign damaged next top your signature on the delivery driver's log. Afterwards, please call Ovro for further instructions.
What are the payment methods?
You can make your payment with either wire transfer or credit card.